Vision and Values

Our vision

Power Efficiency's vision is to be recognised as the premier European energy and utility consultancy by 2017, providing, by association, a rewarding experience to all of its employees, customers and suppliers.

How do we intend to achieve this?

Through a policy of continuous development of the services we offer, the company, and the people within it. This is supported by values which fully reflect the professionalism and passion of all our staff. (See Staff Charter).

Values

• To create and sustain an environment of openness, honesty and fun in which we are able to maximise the potential of people within the company.
• To deliver and sustain the delivery of a service to our customers which exceeds their expectations; always ensuring a fair deal and excellent service.
• To innovate continually and improve the delivered service.

Staff charter

Power Efficiency is an open and inclusive culture.

We are committed to involvement at all levels in the firm belief that staff loyalty consolidates customer servicing through cumulative knowledge.

Power Efficiency believes in:

• Making people feel valued.
• Providing an effective, appropriate and efficient service to our customers.
• Working together and sharing ideas to make our services and products better.
• Continuously driving towards excellence by learning from experience and best practice.
• Respecting the individual and celebrating diversity in the workplace.
• Promoting effective and honest communication.
• Recognising that everyone has a voice.
• Promoting learning and development potential.

Customer charter

We also have an objective to provide excellent service to our customers in a professional and consistent manner so that our customer's experience is a positive one each and every time they have any contact with any member of the Power Efficiency team.

We want our customers to know they can count on us for:

Value

Power Efficiency values its customers. We incentivise our staff through bonuses targeted against excellent customer service - your experience is really important to us. We invest in our team and have a culture of excellent customer service across the company from director-level down. Our products and services give real value for money.

Excellence

Power Efficiency delivers quality products and services to a high standard and on time. We provide products and services that are beneficial and add value. Our people are knowledgeable, professional and involved at the cutting edge of energy matters and share all this expertise with our customers.

Partnership

Power Efficiency develops partnerships with its customers. We maintain strong relationships and have customer teams internally to support customer engagement at all levels. We agree a communication plan with delivery steps and timescales up front and keep our customers informed and involved as much as they wish.

Being easy to do business with

Power Efficiency is set up around the needs of our customers. We continually make improvements in our infrastructure, how we work and communicate (both externally and internally) in support of customer service.

Listening

Power Efficiency listens to what its customers want. As well as periodically requesting feedback through interviews and questionnaires, our staff feedback your thoughts in the course of doing business to help us continually improve our customer service and develop products and services aligned to your needs. We are always happy to hear from you.